Privacy Policy

Who we are

Foster Special Instruments ("Foster," "we," "us") is an occupational health equipment, service, and training provider located at 6941 Cornell Road, Suite B, Cincinnati, OH 45242. This policy describes what information we collect through this website and how we use it.

Information you give us

When you request a quote, book testing, contact us, create a portal or training account, or place an order, we collect the information you provide: name, company, email address, phone number, facility address or ZIP code, headcount and scheduling details, and the contents of your message.

We use it to prepare quotes, schedule and deliver services, fulfill orders, provide customer support, and send the communications you asked for. We do not sell your information.

Payments

Card payments are processed by Stripe. Your card number goes directly to Stripe and never touches our servers. Stripe's handling of your information is governed by Stripe's own privacy policy.

Analytics and advertising

We use Google Analytics to understand how the site is used, and the Meta Pixel to measure advertising. These tools set cookies and receive standard usage data (pages viewed, approximate location, device information). You can limit this with browser controls, ad-preference settings on those platforms, or a content blocker.

Cookies

We use cookies to keep you signed in to the customer portal and training area, to remember your quote in progress, and for the analytics and advertising measurement described above.

How long we keep information

Quote, order, and service records are retained as business records for as long as we need them to serve your account and meet legal and accounting obligations. You may ask us to delete your portal account and associated contact information at any time.

Sharing

We share information only with service providers that operate this site and our business (payment processing, email delivery, shipping carriers, analytics as described above) and when required by law. We do not sell or rent personal information.

Your choices

You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it by emailing foster@fosterinstruments.com or calling 513.891.0868. Marketing emails include an unsubscribe link; transactional emails (quotes, orders, service records) are sent as part of doing business with us.

Children

This site is for business customers and is not directed to children under 13. We do not knowingly collect information from children.

Changes and contact

If we change this policy, we will update the effective date on this page. Questions: foster@fosterinstruments.com, 513.891.0868, or 6941 Cornell Road, Suite B, Cincinnati, OH 45242.